CRM

As Europe’s leading ICT Lifecycle Services Provider, 2e2 can demonstrate deep skills at both a business process and technical level; our heritage is based upon this capability; in fact we’ve delivered more than 250 business application projects so we understand what makes success and failure so we can help you minimise your risk.

CRM lies at the heart of our One Contact business architecture helping our clients maximise the efficiency of their contact strategy and delivering improvements in the way that Public Sector and Commercial organisations interact with their customers or citizens.

Customer service: Responding faster to customer service issues is essential. Empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.

Marketing: To attract customer's marketeers need to ensure that all relevant information is available through the right channels at the right time allowing for seamless experience through the contact process. Marketing needs to report from a simple system so that they know which messages are resonating and through which medium, so that they can better align budgets.

Sales: A complete view of customer data online or offline enables your sales team to get real-time access to leads, identify cross-sell and up-sell opportunities, forecast pipeline and close more business, faster.

Our Microsoft group focuses on the world of Microsoft Dynamics. Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. It gives you the capability to easily create and maintain a single view of your customers from first contact through purchase and post-sales. With functionality to enhance your company's sales, marketing, and customer service processes along with native Microsoft Office Outlook integration and Internet Explorer interfaces, Microsoft Dynamics CRM delivers a fast, flexible, and affordable Customer Management solution.

2e2 is a Microsoft Gold Certified Partner with 8 competencies and 6 specialisations including full certification in Dynamics CRM and AX. We implement Microsoft’s range of ground breaking Business Solutions founded on the latest technology and engineered to deliver fast return on investment.

We have a world-class team and we work extremely closely with Microsoft to deliver solutions involving Microsoft Dynamics CRM – Sales Automation, Service Management and Marketing Automation.

2e2 can help you map Dynamics CRM into your organisation to provide the most value and return in the shortest possible timeframe. With strong project management skills, technical and architectural consulting we will ensure that this time CRM is a success for your business.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes across your entire organisation.

SAP

Our SAP CRM solutions are generally characterised by a need for tight integration with the back-end ERP system and other business critical applications such as service scheduling. These solutions provide a detailed 360 degree view of all transactions related to the customer. We have specialist expertise in the service sector.

2e2’s SAP delivery is through their company Diagonal which has been a fully accredited SAP partner for over 20 years. At 2e2 we create value by combining our extensive product knowledge, industry experience and applying it through our services delivery team to the needs of our customers.

Link to Diagonal Consulting here